Applying automation to chaos creates automated chaos.
Involve your IT manager in business strategy discussions.
Technology is not the answer. It’s only a tool to help you find answers.
Want to curb resistance to real change in your office? First, make sure it works.
What's wrong with today's agency technology?
Is your firm’s customer experience based on a vendor’s line of computer code? You call that strategic management?
Peel back a few layers of technology, and all brokerages and agencies start to look alike. So what makes the great ones great?
Predictive modeling means better margins but closer carrier scrutiny of brokers.
Business culture must adopt change (technology only enables it).
Social networking builds revenues for firms that understand that trusting their employees builds business.