Chaos Theory

Applying automation to chaos creates automated chaos.

IT in the Boardroom

Involve your IT manager in business strategy discussions.

Profiting from False Prophets

Technology is not the answer. It’s only a tool to help you find answers.

Dysfunctional Change

Want to curb resistance to real change in your office? First, make sure it works.

The State of Insurance Brokerage Technology

What's wrong with today's agency technology?

Behavior Modification

Is your firm’s customer experience based on a vendor’s line of computer code? You call that strategic management?

Under the Hood

Peel back a few layers of technology, and all brokerages and agencies start to look alike. So what makes the great ones great?

Modeling the Future

Predictive modeling means better margins but closer carrier scrutiny of brokers.

Cultural Revolution

Business culture must adopt change (technology only enables it).

Trust vs Control

Social networking builds revenues for firms that understand that trusting their employees builds business.

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